FAQ’s

Q?

How long does it take to setup and take down a castle?

A.

It will take around 20 – 30 minutes to setup and take down the castle each time. The castle will be setup before the time you have requested and taken down after.

Q?

What type of terrain is required to set up a castle and how much room is required?

A.

A flat set up area is required, although a slight slope may be acceptable. Relevant castle dimensions are included on the price list page for each castle, however a clear 0.5 metre path needs to be maintained around the perimeter of any castle. The ground can be grassed, concrete, paved or asphalt, but if not grassed must be specified when booking, as standard pegging cannot be used and additional charges for sandbags will be applicable. The Surf N Slide Double Track Waterslide cannot be set up on dirt; due to this becoming a mud pit (grass is ok).

Q?

What if there are steps or obstacles to get to the setup area?

A.

Castles can weigh up to 164kgs, so if there are steps, doorways or obstacles of any kind, this needs to be advised upon booking, as due to their weight and size, castles can be difficult to manoeuvre and may need additional manpower or equipment to allow for installation.

Q?

Is a deposit required when booking and how can I pay?

A.

A small deposit is required to confirm your booking. Methods of payment include either bank deposit, cash or bank cheque. Full payment must be received on arrival on the day of booking, prior to the castle being setup.

Q?

Is supervision required for the castle?

A.

Yes the castles must be supervised by a responsible adult over the age of 18 at all times. We will provide training after we have setup the castle. Alternatively you may like to hire one of our qualified and fully trained attendants to supervise your castle hire on the day.

The charge for one of our fully qualified and trained supervisors to supervise your castle is $40 per hour.

Q?

Do you have insurance?

A.

Yes we have $10,000,000.00 public liability insurance and a copy of our policy is available for customers upon request.

Q?

What is the latest we will pick up the castles?

A.

The latest time that we will pick up the castles is 6pm (5pm in winter). If you would like to hire them later than this time, we also offer late pick ups/overnight hires (p.o.a).

Q?

Can we still hire a castle if the weather is bad?

A.

All our castles have sun and rain covers, however we do reserve the right to cancel any castle hire booking in times of high wind and rain. A full refund will be given upon cancellation.

Q?

What is the maximum age limit allowed on a castle?

A.

The maximum age limit of children allowed on any of our castles is 12 years old (except for the Surf N Slide Double Track Waterslide, which is suitable for adults). We recommend that children be grouped according to age and that only children of similar age and size are utilizing the castle at the same time.

Q?

What happens if the castle is damaged?

A.

The hirer will be liable for full repair costs and transport to and from the place of repair if any damage is considered malicious by us or if the castle is used by persons over the recommended age of 12.

Q?

What happens if I decide after booking that the castle is no longer required?

A.

The deposit is non-refundable, however can be applied to an alternative booking date and time.

Q?

Can I hire a jumping castle in a public park/reserve?

A.

Generally yes, but you will need to contact your local council to confirm. Some councils may charge a small hire fee.

Some parks/reserves do not have access to power. Adelaide Jump’N Castles can provide a generator to power the castles for an additional small charge.

Q?

Do I need access to power?

A.

Ideally a 240 volt power point is required to be located not more than 30 metres from the Jumping castle. For any distance greater than 30 metres, Adelaide Jump’N Castles is able to provide either an additional power lead if sufficient or alternatively a generator for an additional small charge.

Q?

Can a castle be used indoors?

A.

Yes a castle can be used indoors, as long as sufficient space and height will be available.

Q?

Can castles be used wet as well as dry?

A.

Yes our Combo Castles can be used wet as well as dry. There would be an additional $60 charge for wet use of our World of Disney, Dora & Diego, Princess, Disney Cars, Monsters University and Frozen castles. The additional cost is due to additional cleaning/drying requirements. The Surf N Slide Double Track Waterslide is purely a wet use waterslide. All other castles and the Monster Obstacle Course are for dry use only.

Q?

What if the castle will be unable to be pegged into the ground?

A.

This is no problem at all, however an additional $10 charge would be applicable for the use of sandbags.